Returns Policy
Returns Policy
At Chaudhary Jewellers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as when you received it.
- Include all original packaging, tags, certificates, and receipts.
- Be returned within 15 days from the date of purchase.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom-made or personalized jewellery.
- Items purchased on sale or with a special discount.
- Earrings due to hygiene reasons.
3. Return Process
To initiate a return:
- Contact our customer service team at [contact information] with your order details.
- Our team will guide you through the return process and provide a return shipping label if applicable.
4. Refunds
Once we receive and inspect your returned item:
- If approved, we will process your refund to your original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable.
5. Exchanges
If you would like to exchange your item for a different size or product, please contact us. Exchanges are subject to product availability.
6. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.
7. Contact Us
For any questions or assistance with returns, please contact us at [contact information]. We are here to help!
